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hP?> 66=!8p:<Problem1111 7,X78787 8D8P88T8  7"!Problem.ProblemID 8 8@8X8088818CallPrimaryKey2H2 2989@::P: 2: ;;$;"PrimaryKey(X7<; p:d;8;@;`:PrimaryKey,;; <;;;; 9Call.CallID ; ($<0<<4< 9*)Call.HelpDeskOperator < <;;p;<<8<<<<PersonnelPrimaryKey44(=<`== 48> P>X>l>"PrimaryKey(7> =>>>=PrimaryKey:7`=(5(5(5P?>???@P?@?(@?8@ &('K[2+PO!@RaBlob :TypeInfo-,8 Personnel.JobTitle, Personnel.S"LoginForm0-107Database27Form View2726Formatting  0CB0 1CB0 2CB0 3CB0<I (Form/Report)27newtoolbar@:@a9Label12d  Label14oCallIDo ProblemI p CallID workedby DYRYE0144f4a656-,Form_Form1-CaCyvo35UDcdeS fYl n"";"";"4";"4"TRO5ZS callIDTable/QueryߐSELECT Call.CallID FROM Call GROUP BY Call.CallID ORDER BY Call.CallID; Select your named5U`abcJd L\c㹋xMEurname, Personnel.Forename FROM Personnel ORDER BY Personnel.Surname, Personnel.Forename; QTDorms]![Form1-Calllogging]![NINumber]; CallForm<\vJmRJ F;|? Form2-ProblemثKr҂L s-JOhYOf<I՞workedbyProblem EquipmentID ProblemTypeProblemType_AfterUpdateworkedby_GotFocus intForm 4%0XBlobDelta8PropDataF7TQNIUQDXTTTEODLLTLJNCDPKYIHH:T`v 1/NLe`e`H @`> /]m7]F`akNINumber=[CallerNamTD xPzTvX~\e]AQ@ 3- h1U2C`2ambcg iCreateCall&Create Call"[Event Procedure] 5SlK%m7]F`akTime =Now() "2  "( )p 0 "K[@D  @ Hvvv@L  @ PI@T |||@ X)@\)aCreateCall_Click Form_Load t CallerName TimeLabel12 INSERT INTO Call ( HelpDeskOperator, CallerSurname, CallerForenam [Forename]; Select your name"[Event Procedure]h1U2V`Rabcg i Login&View Report"[Event Procedure])Tb;mO^N>mh1U2C` abcg iExit &Close"[Event Procedure]AT=MUd5U`abcJd Label10OperatorҵSnmDV@:`A @dYppp@h)aQrrr@l)aizzzW0   )'h%x$ `x ,xTdh%<:@ %PT:X %x$ Tx $ T LP $<)xTP<oP$  xTP<P!:h%x$ `x tx fh%x$ `x x :hX#'h%Xx$ `x x!:h%x$ `x txch%x$ `x x Hx! x H8x<'%'%'(%:h %x$ `x `xt, 8XxH0   \(!:h%x$ `x Dx($  xP@H`8 system administratorA@44OpName B@ Dd(Form1-CallLogging $ B@" B@&koX B@B 0"2"(oTime B@6 B@8fINSERT INTO Call ( HelpDeskOperator, CallerSurname, CallerForename, TimeofCall, NINumber K*mrU~~~~~~~~~~~~~J ajfMI   a  A I 9a   9IA 1A!1Form_LoginFormForm_Form1-CallloggingForm_Form2-ProblemModule1HelpDeskCaseGroupF /C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLLVBA  !`J_# @ OQiiYbUL^ddiqOQiiYbUmdbqWYM\kdbWk`YmWqk`YmWkdbWk`YmWkdbqsY^^YJ`kq @J^QuqMWiYkWMiJYUqOJqYOqOQbbvqfJo^WmY`qK[N?4C:\Program Files\Microsoft Office\OFFICE11\MSACC.OLBAccess  )p0FC:\WINDOWS\System32\STDOLE2.TLBstdole  m.4C:\Program Files\Common Files\System\ado\msado21.tlbADODB yDA5Ԉ[i Gz jfO'7Ef+AC7?Label2Label3EC7?LoginLC7?OpNameExit31?FormSC7?Detail Login_Click Exit_Click OpName_Change X newtoolbarɤs h)aN?i`GXGPi\;|?> You must enter a name in order to access the system, if your name does not exist please contact the system administrator OpName "Form1-CallLoggingVBE6.DLLLabel14  0  S f Ow#~}g+09@ kO{X )KI5Pr^Onv`& CreateCall@C7?TimeCallIDLogOffLabel17PC7?CallFormKC7? CallerNameNINumber Logoff_ClickCreateCall_Click Form_Load t CallerName TimeLabel12 INSERT INTO Call ( HelpDeskOperator, CallerSurname, CallerForename, TimeofCall, NINumber ) SELECT [Forms]![Form1-Calllogging]![OpName] AS Expr1, Personnel.Surname, Personnel.Forename, [Forms]![Form1-Calllogging]![Time] AS Expr2, [Forms]![Form1-Calllogging]![NINumber] AS Expr3 FROM Personnel WHERE Personnel.NINumber = [Forms]![Form1-Calllogging]![NINumber]; CallForm<\vJmRJ F;|? Form2-ProblemثKr҂L s-JOhYOf<I՞workedbyProblem EquipmentID ProblemTypeProblemType_AfterUpdateworkedby_GotFocus p CallID workedby  Form_PrintFormForm_LoginForm1 JC tA-8_KŰN"]fJt ޕS$\oOCoLabel10 ProblemID h printform(aN?J?P report IFmJrr0oMQ \eKD=~ Command20 x loginformtpY? Value9$LVAL hDAd  ? 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Expr1000Personnel SurnameExpr1001Forename#Personnel.NINumber!Personnel.Surname#Personnel.ForenameXSPSSS S]5@S0SS$ @S$ S$ S$ S$PersonnelSSS SS@I~sq_cForm1-CallLogging~sq_cCallerName0SS`S @ShS pSpS SxS SSS@SpSSSS$ S$ S$Personnel SS SS SSpSSS@SS S@SS S8SPShSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSpSHS S HS S S S`HS S HS S Sz ShSSP$0S S SS SS( SS` SS 2 S  S S 2( S ` S<SSSSS S S S( S` S SPersonnel 2HSXSpS SSurnamePrimaryKeyPersonnelIDForenameSSv SS0S@S@Sq@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@S@SS SSSS(SPersonnelHS(S HS(S S(SSSSXS ShS 2S S S 2@ @ HS@S HS@S S@SSxS0SShSS    hSS SK[ProblemType_AfterUpdate5,workedby_GotFocus"Pworkedby, Module1bFormDetail2Label2,Label3,LoginK OpName_ChangeEOClickChange ShowToolbarV4 acToolbarYes~5CallForm} CallerName/NINumberC CreateCall:xTimeLogOffQ8Label17G _B_var_sql3_B_var_StrCallIDLabel19IProblemqLabel21fLabel23h EquipmentID ProblemTypeLabel25jLabel27l AfterUpdateGotFocusK Form_PrintFormForm_LoginForm1U,Label10@Label12BLabel14D ProblemIDdodmc OpenReport _B_var_dodmc q printformVisibleItemz OpenQuery Command20ControlsK acViewPreview2Command20_Click&RunMacroXx  E M@8)aivvv@ <xxx @@ppp@ DzzzI@:HAnewtoolbar2@ d@LYrrrW$ Xh! h Xlh l ~+'''(:HNXX 6X(!:H %h$ `h Dh<'%'%'8%:H %h$ `h `hh$ -ZxMEY Personnel.Surname, Personnel.Forename; QTD/]m7]F`akNINumber=[CallerName]AQ@ 3- h1U2C`2a J ttLѫX )KI5Prh'X)G)}%Txh'X)G)}%TLѫME,[LS S6<0<<<<< <$<~~@ LI@P)@T ILLL<4<8<<<N0{A37A7544-3EED-470C-9D7A-0B6A66D5D14F}   X`k0`l (` 4%0LX`hk8 Dd Cp@Dd Cp@ 'DDd Cp@ 'D CCallProblemDd CpGp PersonnGp Personnel### G Name[Surname] & ", " & [Forename]D oGp  F p  F p  Call.CaF p  Call.CallID* 'F p  Call.CallID* 'F p  Call.CallID* 'Fp  E p E p Problem.ProblE p Problem.ProblemID0 'E p Problem.ProblemID0 'E p Problem.ProblemID0 'Ep  Dutd@ Dutd@ 'Dutd@ 'DtDutd@ 'DtCalDutd@ 'DtCaDutd@ 'DtCaDutd@ 'DtDutd@ 'DtDutd@ 'DtCDutd@ 'DtDutd@ 'DtCaDutd@ 'DtCaDutd@ 'DtCDutd@ 'DtCallProblemDutd@ 'D́ D́ DD́ D GD́ D GD́ D GD́ D GD́ D GD́ D GD́ D GD́ D́ D́ DD́ D G=D́ D́ D́ DD́ D G< D́ D G< D́ D́ D́ DD́ DD́ D GD́ D G;D́ D G;D́ D G; D́ D G; Ori@D́ D GD́ D G;D́ D G; D́ DD́ D́ D GWNϩo disk drive  disk drive  disk drive  disk drive  disk drive  Гϓ888888888888888888888888888888888888888888΄####Ϊ 5 55555555555555555555555555555555555555555555555555555555555555555555555555 ̙ ̙̙̙̙̙̙̙̙̙̙̙̙̙̙̙̙̙̙̙̙̙̙̙< <<<<< j a aaaaaʘ KKKKKKKKv%hc RL@8 RL@~sq_cPrintForm~sq_cOpNameut@4MR2KeepLocal T`TTTTTTR `b RL@ RL@~sq_cPrintForm~sq_ccallIDu@n4MR2KeepLocal T`TTTTTTR `a, RL@D RL@~sq_cPrintForm~sq_cProblemIDu!@e4MR2KeepLocal TfZZZZZZX ``ت5@ت5@~sq_cLoginForm~sq_cOpNameus@c4MR2KeepLocal T`TTTTTTR `_wIM)@wIM)@~sq_cForm1-CallLogging~sq_cCallFormua@4MR2KeepLocal Tthhhhhhf `^wIM)@wIM)@~sq_cForm1-CallLogging~sq_cCallerNameuŇ @4MR2KeepLocal Txllllllj `\J@P@~sq_rProblemreportu%K14MR2KeepLocal TRFFFFFFD `Wj@j@~sq_cForm2-Problem~sq_cEquipmentIDu@R4MR2KeepLocal Trffffffd `V@@~sq_cForm2-Problem~sq_cProblemTypeuV@G4MR2KeepLocal Trffffffd `U@@~sq_cForm2-Problem~sq_cworkedbyuŁS4MR2KeepLocal Tl``````^ `Qb@b@ProblemReportu @HHH<<<<<<<: @H]@.L@]@.L@quitu**********( GN)%H@N)%H@opencallloggingu@@@@@@@@@@> F*;LE@*;LE@openprintformu<<<<<<<<<<: D)l@TU @reportqueryuXV2@@\PPD8888886 `@@@PrintFormuB@@@@44444442 @:%;6z@%;6z@autoexecu22222222220 2s}4@s}4@Module1u0000000000. );TF@h@Solutionsu/ @!@Qe@oXLL@4444442 `(=@g@CurrentWorkulc(@Pe@o\PPD8888886 `&~@~@SpecialistProblemuDDDDDDDDDDB %@@CallNoteu22222222220 "d@d@Form2-Problemu@dHHH<<<<<<<: @ @ @CallFormu@[>>>22222220 @럌@럌@Form1-Callloggingu>@PPPDDDDDDDB @PLVALкr&&&&z zzzzz" T TT ˞˞ˌ 4 (((Personnel.JobTitle)="Helpdesk Operator"))(((Personnel.JobTitle)="Helpdesk Operator"))SELECT Call.CallID, Call.HelpDeskOperator, Call.CallerSurname, Call.CallerForename, Call.TimeOfCall FROM Call ORDER BY Call.CallID DESC; reportquery.Problem.NINumber=Personnel.NINumberPersonnel!Forename & " " & Personnel!Surname(((CurrentWork.SpecialSkill)=Forms![Form2-Problem]!ProblemType))CurrentWork.NINumber=Solutions.NINumbernz(Sum([CountOfNINumber]-[CountOfSolution]))(((Call.CallID) Like Forms!PrintForm!CallID & "*") And ((Call.HelpDeskOperator) Like Forms!PrintForm!OpName & "*") And ((Problem.ProblemID) Like Forms!PrintForm!ProblemID & "*"))Problem.ProblemID=Solution.ProblemIDPersonnel.NINumber=Specialist.NINumberSpecialist.NINumber=Problem.NINumberPersonnel.NINumber=Problem.NINumber LVAL MR2BValidationRuleValidationTextOrientation FilterOrderByOrderByOnNameMapDefaultViewGUIDColumnWidthColumnOrderColumnHiddenDescription FormatCaptionDecimalPlacesInputMaskDefaultValueRequiredDisplayControlSmartTagsAllowZeroLengthIMEModeIMESentenceMode$UnicodeCompression9    U=B|&ƀAl!س@EquipmentIDQΞ+Dݦ?]R=B|&ƀAlEquipmentIDlh;MRAsq=B|&ƀAlEquipmentType   =B|&ƀAl[EquipmentID       QΞ+Dݦ?]R~ EquipmentType         m   HPC  LVALMR2 GUIDNameMap p@8MJ˻  UIO!9~Ec>(^@CallForm0E B;jS@CallOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCallz3pDŦ 郴x@LoginForm3ĝ?AJcǀz3pDŦ OpNameQTD/]p@8MJ˻CallerName mpfA:E<p@8MJ˻CallForm/wJH׹>@Personnel=)cWGaz/wJH׹>Surname6SHٽV/wJH׹>Forename8RtKԮb/wJH׹>NINumber K[`XJPROJECTwm,PROJECTUEHTAH_VLQPYPDKLEFTVNGTHWFWM:J  &OpenFormRun macro 'opencalllogging'Run macro 'opencalllogging'opencalllogging /s:&QuitRun macro 'quit'Run33:3contact the system administratorA@  macro 'quit'quitging $ B@"FooterQ~M*,o Blob -__SRP_2B>__SRP_3__SRP_4A!orm1-CallloggingCallFormPrY [Surname] & ", " & dhmnop ddhxmpͬX )KI5PrDetaild Label2h Exitd Label3mOpNamepCallForm028=Bb c9e ghidj:k!Q#@p@8MJ˻ UIO!9~Ec>(^@PdhmoddohLhͬDuz> Gz jfODetaild Label2d Label3h Loginh ExitoOpNameand028=Bb c9e ghij:kQ#@z3pDŦ  U/wJH׹>@Personnel"]Jǝv/wJH׹>Jorm_PrintForm/&H00000000 Name="HelpDeskCaseGroup" HelpContextIDrU~~~~~~~~o    A) A A( A8 AYH="0" VersionCompatible32="393222000" CMG="9B99BF265E2A5E2A5E2A5E2A" DPB="363412C336C5D0C6D0C6D0" GC="D1D3F5F6F6F6F609" [Host Extender Info] &H00000001={3832D640-CF90-11CF-8E43-00A0C911xxx @ TzzzI@XX@Xdhmnop ddhmhhmdododmdodd ͬhYOfϘDetaild K[H %x %X69Xp@`@x @h @@Xp($@h @X @H @8 @( @ @ @ @ `P X<0TD$*\Rffff*0344f4a5d9*\R1*#21*\R1*#99*\R1*#98*\R1*#25*\R1*#61*\R0*#13*\R0*#14*\R1*#dt4v8x<p@zDHrL "    (+8!$<    " (0 8 "H&X Px]@ !' $xYou must enter a name in order to access the system, if your name does not exist please contact the system administratorA@44OpName B@ Dd(Form1-CallLogging $ B@" B@&koXA@*oo8 newtoolbar ` B@^FAttribute VB_Name = "Form_LoginH" Bas0{A37A7544-3EED-470C-9D7A-0B6A66D5D14F} |@GlobalSpacFalse dCreataDblTru Predecla Id"Expo se_TemplateDerivCustom izD$Option Comp@ DT P&* Sub _Click() Dim As Variant Let! = Op.Valx If IsNull( ) Then MsgBox (@"You mQ enter a nin ordto access the system, i@f yourdoes not exist plewcontact adminrator"3oCmd.GoToC@ rol#/AEBtDOpe‘Õ1-CallF@g",@(N@ alHB Maxi@\|End IfHA@T XExitWQuiT &_ChangecShowToolbar "newt&Yes !1*#98*\R`x0 0"(Doo newtoolbar ` B@^o B@Bh Problemreport  B@Attribute VB_Name = "Form_PrintH" Bas0{8DAB5DBA-66DF-4A8F-9E74-BF0CDE95D853} |@GlobalSpacFalse dCreataDblTru Predecla Id"Expo se_TemplateDerivCustom izD$Option Comp@ DT v* Sub Login_Click() (s!pf.Visio+DoCm(<4<8<<<N0{29850D58-CCAD-494B-A7A6-0535F4509E72}  `` .`,@ 4`@  (`% B`h@*X%p Xh %, %LX`|Xx@(x K[@h |||@8)arU h$`l $A`p $`tn@8  @<  @@ |||@ DI@H)a@:LA MICHELIN\pq-optrar-86-1-064\\MICHELIN\pq-optrar-86-1-064"[Et your name)2uNOú#=p3U`a b'cdCallFormForm.CallForm HelpDeskOperator Opname mpfA:E Gz jfO Tahomam45bg[ Tahoman2cdh['7Ef+x'7Ef+i(^@:QV~OCallForm0E B;jS@CallOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCallz3pDŦ 郴x@LoginForm3ĝ?AJcǀz3pDŦ OpNameQTD/]p@8MJ˻CallerName mpfA:E<p@8MJ˻CallForm/wJH׹>@Personnel=)cWGaz/wJH׹>Surname6SHٽV/wJH׹>Forename8RtKԮb/wJH׹>NINumber  LVALhDP C( t K?C(C(PC( C( aC(PC(C(C(C( C(C(PC(C(C(C(C((C((C((C((C((C((C(@C(hC(C(C(C( C( 2     (  2   Expr1000Personnel SurnameExpr1001Forename#Personnel.NINumber#Personnel.JobTitle!Personnel.Surname#Personnel.ForenameC(C(C(HC(  C(W @`C(xC($C($ PC($ C($ C($ C($  C($Personnel`C(C(HC(hC( C(@I~sq_cForm1-CallLogging~sq_cCallerNamexC( C(C( PC(C( C(C( C(C( C(C( C(C(C(PC(C(C(C(C(QC($T $C($d $ C($C($CaPersonnel C(0C( C(8C( C(@C( C(HC(C(C(C(PC(C(C( C(8C(C( C(8C(PC(hC(C(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(PC(C(C(C(`C(HC(hC( HC(hC( C(hC(`HC(hC( HC(hC( HC(hC( C(z C(`C(C(8$xC( C(P C(C( C(C( C(C( C(C(0C(C( 2 C( P C( C( ( C( 2 C( 0C(@C(C(C(C(C(C( C(P C( C( C( C(0C(hC(Personnel 2@C(PC(hC( C(SurnamePrimaryKeyPersonnelIDForenameC(C(v C(C(0C(8C(8Cq(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(8C(C( PC(C(C(C( C(PersonnelHC( C( HC( C( C( C(C(C(C(PC(C(`C( 2C( C(C( 2@ @ HC(8C( HC(8C( C(8C(C(pC((C(C(`C(C(    `C(C(hC( LVAL MR2 GUIDNameMap th1>H6  U3$GiBY]UdTU @reportquery/wJH׹>@PersonnelOh(Bi~|3$GiBY]UdCallID:QV~O7h3$GiBY]UdHelpDeskOperator99GC 3$GiBY]UdCallerSurnameG[ɾMxoK3$GiBY]UdCallerForenamemhO ظR3$GiBY]UdTimeOfCallܚLV'3$GiBY]UdProblemIDe_YZ4FYH!3$GiBY]UdProblemȖfs@= 33$GiBY]UdProblemTypeI:L ˀe~3$GiBY]UdEquipmentID6SHٽV/wJH׹>Forename=)cWGaz/wJH׹>SurnameWorkedonBy8RtKԮb/wJH׹>NINumber  LVAL MR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Udj b U0E B;jS@CallOh(Bi~|0E B;jCallID DnN19p*@PrintFormTRO5ZS DnN19pCallID:QV~O7h0E B;jHelpDeskOperator,z E?&AsIJD DnN19pProblemID99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumbere_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  S@@OYk\OiYqQ:OYk\OiYqQ:WQ^fOQk\dfQiJmdi: WQ^fOQk\dfQiJmdi:  LVAL MR2BValidationRuleValMR2BValidationRuleValidationTextOrientation FilterMR2BValidationRuleValidationTextOrientation FilterOrderByOrderByOnNameMapDefaultViewGUIDColumnWMR2BMR2BValidationRuleValidationTextOrientation FMR2BValidationRuleValidationTextOrientation FilterOrderByOrderByOnNameMR2BValidationRuleValidationTextOrientation FilterOrderByOrderByOnNameMapDefaultViewGUIDColumnWidthColumnOrderColumnHiddenDescription FormatDecimalPlacesInputMaskCaptionDefaultValueRequiredDisplayControlAllowZeroLengthIMEModeIMESentenceMode$UnicodeCompressionSmartTagsi  * " Uu9 _J-C@SpecialityHLD#u9 _J-CProblemIDpDނCA fFPu9 _J-CProblemTypeRG2O vwu9 _J-CNINumber   u9 _J-CProblemID      , $Comes from Problem   0  m HLD#ProblemType      V NComes from Problem Type and is the same   m    pDނCA fFPNINumber      n fComes from Specialist who is working on the problem   0  m RG2O vwMR2BValidationMR2BValidationRuleValidationTextOrientation FilterOrderByOrderByOnNameMapDefaultViewGUIDColumnWidthColumnOrderColumnHiddenDescription FormatDecimalPlacesInputMaskCaptionDefaultValueRequiredDisplayControlAllowZeroLengthIMEModeIMESentenceMode$UnicodeCompressionSmartTagsi  * " Uu9 _J-C@SpecialityHLD#u9 _J-CProblemIDpDނCA fFPu9 _J-CProblemTypeRG2O vwu9 _J-CNINumber   u9 _J-CProblemID      , $Comes from Problem   0  m HLD#ProblemType      V NComes from Problem Type and is the same   m    pDނCA fFPNINumber      n fComes from Specialist who is working on the problem   0  m RG2O vw LVALMR2 GUIDNameMap p@8MJ˻  UIO!9~Ec>(^@:QV~OCallForm0E B;jS@CallOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCallz3pDŦ 郴x@LoginForm3ĝ?AJcǀz3pDŦ OpNameQTD/]p@8MJ˻CallerName mpfA:E<p@8MJ˻CallForm/wJH׹>@Personnel=)cWGaz/wJH׹>Surname6SHٽV/wJH׹>Forename8RtKԮb/wJH׹>NINumber  LVALMR2 GUIDNameMap p@8MJ˻  UIO!9~Ec>(^@CallForm0E B;jS@CallOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCallz3pDŦ 郴x@LoginForm3ĝ?AJcǀz3pDŦ OpNameQTD/]p@8MJ˻CallerName mpfA:E<p@8MJ˻CallForm/wJH׹>@Personnel=)cWGaz/wJH׹>Surname6SHٽV/wJH׹>Forename8RtKԮb/wJH׹>NINumber"]Jǝv/wJH׹>JobTitle  LVALhDZ 8 8 K?88P8 8 a8P8888 88P88888(8(8(8(8(8(8@8h8888 8 2     (  2   Expr1000Personnel SurnameExpr1001Forename#Personnel.NINumber#Personnel.JobTitle!Personnel.Surname#Personnel.Forename888H8  8/ @`8x8C(8$C(;P8$C8$ 8$C8$  8$Personnel`88H8h8 8@I~sq_cForm1-CallLogging~sq_cCallerNamex8 88 P88 88 88 88 888P88888Q8$(8CC8$(8CC 8$(8CC8$(8CPersonnel 808 888 8@8 8H8888P888 8888 888P8h888P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P88P8888`8H8h8 H8h8 8h8`H8h8 H8h8 H8h8 8z 8`888$x8 8P 88 88 88 88088 2 8 P 8 8 ( 8 2 8 08@888888 8P 8 8 8 808h8Personnel 2@8P8h8 8SurnamePrimaryKeyPersonnelIDForename88v 8808888q8888888888888888888888888888888888888888888888888888888888 P8888 8PersonnelH8 8 H8 8 8 8888P88`8 28 88 2@ @ H888 H888 8888p8(88`88    `88h8 LVALMR2 GUIDNameMap p@8MJ˻  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mpfA:E<p@8MJ˻CallForm/wJH׹>@Personnel=)cWGaz/wJH׹>Surname6SHٽV/wJH׹>Forename8RtKԮb/wJH׹>NINumber"]Jǝv/wJH׹>JobTitle  vcccccccP<)))))))))) y  . t . t . wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}Z. t . t . t . wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}Z. t . t . t . wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}Z. t . t . t . wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}Z. t . t . t . wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}Z. t )t )t )wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}Z)t )t )wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}ZS+7@{p )u (t (wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}ZS+7@{p (u &t &wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}ZS+7@{p &u %t %wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}ZS+7@{p %u "u "wl1$- r߿ʀvƤ) /dD$b {I+1?B7~/9]mH.Z}ZS+7@{p "t &Əmouse brokedisk drive+{&Ǐ=disk drive brokedisk drive0${ LVALMR2 GUIDNameMap p@8MJ˻  UIO!9~Ec>(^@:QV~OCallForm0E B;jS@CallOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCallz3pDŦ 郴x@LoginForm3ĝ?AJcǀz3pDŦ OpNameQTD/]p@8MJ˻CallerName 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system administrator OpName "Form1-CallLoggingVBE6.DLLLabel14  0  S f Ow#~}g+09@ kO{X )KI5Pr^Onv`& CreateCall@C7?TimeCallIDLogOffLabel17PC7?CallFormKC7? 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LVALʾx{,roblemReportby using wizardCreate data access page in Design viewutoexecModule1^3 LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Ud ~ U0E B;jS@CallnrvEH*1 1@ProblemOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumberܚLV'nrvEH*1 1ProblemIDe_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Ud ~ U0E B;jS@CallnrvEH*1 1@ProblemOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumberܚLV'nrvEH*1 1ProblemIDe_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Ud ~ U0E B;jS@CallnrvEH*1 1@ProblemOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumberܚLV'nrvEH*1 1ProblemIDe_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Ud ~ U0E B;jS@CallnrvEH*1 1@ProblemOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumberܚLV'nrvEH*1 1ProblemIDe_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Ud ~ U0E B;jS@CallnrvEH*1 1@ProblemOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumberܚLV'nrvEH*1 1ProblemIDe_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator  S  <       3$GiBY]Ud  U0E B;jS@Call:QV~O7h0E B;jHelpDeskOperator DnN19p<@PrintForm,z E?&AsIJD DnN19pProblemID99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumbere_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator  S  <       3$GiBY]Ud  U0E B;jS@Call:QV~O7h0E B;jHelpDeskOperator DnN19p<@PrintForm,z E?oA@*o CallerName B@ oxo openprintform B@xAttribute VB_Name = "Form_ 1-Calllogging" Bas0{29850D58-CCAD-494B-A7A6-0535F4509E72} |@GlobalSpacIFalse dCreataDblTru Predecla Id"Expo se_TemplateDerivCustom izD$Option Comp@L DT P'+ Sub Lo_Click() Dim As VariantLet = Op.Valy If I@sNull( ) Then MsgBox (" You mR enter a nin ordto access the system, if your does not exist plewcontact admin@rator"3oCmd.GoToC@ rol#/A EtDOpenCFGg",e@(NalHB Maxi\|End IfHA@T X`mand20YRunMacro "oprixntfT#o$ffCl I.s!inA!C9ig (e(equerBy@MTimeGTS@etWarn@s" Dsql"INSERT INTO A ( HelpDeskXf,erSur7@0eofA, NINumbD) SELECT [B]!`] AS kr1, Personnel. Gg f 2,[%3 FROM WHEREf=? a!];DVaHSQL /ESRF6(a%6ÑStryID`7zEExit'EQuibK!_Load‹"_qerA`4 "    (8$    " ( 0@X " `h n ( 8 " @H@h W0   0 X  0   0   \(!:h%Pd5]`amb cYd e Label3$HelpDesk O Personnel.JobTitle, Personnel.S"LoginForm0-107Database27Form View2726Formatting  0CB0 1CB0 2CB0 3CB0<I (Form/Report)27newtoolbar@:@a9K*mrU~~~~~~~~~~~K[~~J a HRLMQ-(  a  a   9IA     \c㹋xMEurname, Personnel.Forename FROM Personnel ORDER BY Personnel.Surname, Personnel.Forename; QTDH @`> /]m7]F`akNINumber=[CallerNamTD xPzTvX~\e]AQ@ 3- h1U2C`2ambcg iCreateCall&Create Call"[Event Procedure] 5SlK%m7]F`akTime =Now() "2  "( )p 0 " 8@ ) SELECT [Forms]![Form1-Calllogging]![OpName] AS Expr1, Personnel.Surname, Personnel.Forename, [Forms]![Form1-Calllogging]![Time] AS Expr2, [Forms]![Form1-Calllogging]![NINumber] AS Expr3 FROM Personnel WHERE Personnel.NINumber = [Forms]![Form1-Calllogging]![NINumber];': : B@<CallForm B@6 B@8 @!'>oA@*o CallerName B@ o Form2-Problem B@"xiAttribute VB_Name = "Form_ 1-Calllogging" Bas0{29850D58-CCAD-494B-A7A6-0535F4509E72} |@GlobalSpacIFalse dCreataDblTru Predecla Id"Expo se_TemplateDerivCustom izD$Option Comp@L DT P'+ Sub Lo_Click() Dim As VariantLet = Op.Valy If I@sNull( ) Then MsgBox (" You mR enter a nin ordto access the system, if your does not exist plewcontact admin@rator"3oCmd.GoToC@ rol#/A EtDOpenCFGg",e@(NalHB Maxi\|End IfHA@T XoffHXCl~1A!1Form_LoginFormForm_Form1-CallloggingForm_Form2-ProblemModule1HelpDeskCaseGroupF /C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLLVBA  !`J_N?4C:\Program Files\Microsoft Office\OFFICE11\MSACC.OLBAccess  )p0FC:\WINDOWS\System32\ LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator  S  <       3$GiBY]Ud  U0E B;jS@Call:QV~O7h0E B;jHelpDeskOperator DnN19p<@PrintForm,z E? Gz jfO'7Ef+AC7?Label2Label3EC7?LoginLC7?OpNameExit31?FormSC7?Detail Login_Click Exit_Click OpName_Change X newtoolbarɤs h)aN?i`GXGPi\;|?> You must enter a name in order to access the system, if your name does not exist please contact the system admin(!:h%x$ `x Dx($  x\(!:h%x$ `x tx($  @\ General Dates\B WP)h1U2G`2a- bcg i LogOffLo&g Off"[Event Proced~~~Wpistrator OpName "Form1-CallLoggingVBE6.DLLLabel14  0  S f Ow#~}g+09@ kO{X )KI5Pr^Onv`& CreateCall@C7?TimeCallIDLogOffLabel17PC7?CallFormKC7? CallerNameNINumber Logoff_ClickCreateCall_Click Form_Load t CallerName TimeLabel12 INSERT INTO Call ( HelpDeskOperator, CallerSurname, CallerForename, TimeofCall, NINumber ) SELECT [Forms]![Form1-Calllogging]![OpName] AS Expr1, Personnel.Surname, Personnel.Forename, [Forms]![Form1-Calllogging]![Time] AS Expr2, [Forms]![Form1-Calllogging]![NINumber] AS Expr3 FROM Personnel WHERE Personnel.NINumber = [Forms]![Form1-Calllogging]![NINumber]; CallForm<\vJmRJ F;|? Form2-ProblemثKr҂L s-JOhYOf<I՞workedbyProblem EquipmentID ProblemTypeProblemType_AfterUpdateworkedby_GotFocus p CallID workedby  Form_PrintFormForm_LoginForm1 JC tA-8_KŰN"]fJt ޕS$\oOCoLabel10 ProblemID h printform(aN?J?P report IFmJrr0oMQ \eKD=~ Command20 x loginformtpY? Value9loginformtpY? Value9@dYppp@h)aQrrr@l)aizzzW0   )'h%K[x$ `x ,xTdh%<: 3CB0 0CB0 1CB0 2CB0 4CB0P %ure]%C+@d5`abcJd Label17pSelect the caller from this list then press create call.BK d %(System"[Event Procedure]GWԛ@ܿgd.OpenReport "P$romr", acView}v7 End6=Exit=,LClOpe_Change,ShowToolbar "newt$YesAF#8xX$:h%x! x xs$$  xLH8XdP( and20Print Report"[Event Procedure]d~'H~*0PrintForm0 "( )p de, TimeofCall, NINumber ) SELECT [Forms]![Form1-Calllogging]![OpName] AS Expr1, Personnel.Surname, Personnel.Forename, [Forms]![Form1-Calllogging]![Time] AS Expr2, [Forms]![Form1-Calllogging]![NINumber] AS Expr3 FROM Personnel WHERE Personnel.NINumber = [F j.k k m m MSACCESS.EXEYGJD:194.66.169.156d278d eTimes New Romane24bRcRfbg37bcjghlbc g[m5Cbg[ Arialn=cdh[ Arialo3Aej[ Arialp4bcrcd ProblemID`ReportHeaderN`zB LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator  S  <       3$GiBY]Ud  U0E B;jS@Call:QV~O7h0E B;jHelpDeskOperator DnN19p<@PrintForm,z E?&AsIJD DnN19pProblemID99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumbere_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  LVALhD(BS-(t  ?( BSBS`BS BS  BSpBSBSBS !Problem.ProblemID ProblemBSBSxBSxBS BSUE@BSBSPBSProblem BSBSBSBS@7~sq_cPrintForm~sq_cProblemIDBS pBSBSpBS BSPProblem BSXBSpBS BSBS(BS$BS8BS@BSHBSPBSXBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBS`BSBShBS0 BSBSv BSBSO0BS BS@ BSBSBS BSBSBSx `BSBS BSBS ProblemBS BSBS@BS BSBS BSBSPBSBSBS| BSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBS} BSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBSBS LVALhD"Tt  ? "T"TH"T "T  z"Tp"T"Tz"T Call.CallIDCall"T"Th"Th"T "TUE@"T"Tz"T Call"T"T"T"TS@1~sq_cPrintForm~sq_ccallID"T p"T"Tp"Tz"T Call z"T@"Tp"T "T"T"T$"T8"T@"TH"TP"TX"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"TH"T"Th"T "T"Tv "T "T0"T "T@ "T "Th"Tx "T"T"Tx H"Th"T "T"TCall"T "T"T@"Tx "T"Tx "Th"T8"T"T"T| "T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T} "T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"T"Th"T G  [Surname] &G  [Surname] & ", " & [Forename]< g LVALhD8XbV|Xt  ? bV0bVbV bV   pbVpbV NamebVbVPbVXbV bVUE@pbVbVPpbVPPersonnelbVbVbVbV@1~sq_cPrintForm~sq_cOpNamebV pbVbVpbVPersonnel bVbVXbV$bV8bV@bVHbVPbVXbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVhbV bVbVv  bVh bV0 bV bV@H bVh bVbV bV@bVbVx bVbVH bV bVPersonnelHbV bV HbV bV HbV bV  bV bV(bV bV8bV\bVhbVbVlbV  bV$#Personnel.JobTitlebV&%"Helpdesk Operator"bVXbVpbVHbVbV bVbV bV @ bV bV bV bV,4bV"@bVbVDbV"PbVbVTbV  bV[Surname]bV", " bV  bV[Forename]bV0bVXbVbVbVbVbVbVbV bV|( bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bV@bVbV}( bVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbVbV bV LVALMR2 GUIDNameMap  DnN19p  U/wJH׹>@Personnel"]Jǝv/wJH׹>JobTitle=)cWGaz/wJH׹>Surname6SHٽV/wJH׹>Forename0E B;jS@CallOh(Bi~|0E B;jCallIDnrvEH*1 1@ProblemܚLV'nrvEH*1 1ProblemID  LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Udj b U0E B;jS@CallOh(Bi~|0E B;jCallID DnN19p<@PrintFormTRO5ZS DnN19pCallID:QV~O7h0E B;jHelpDeskOperator,z E?&AsIJD DnN19pProblemID99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumbere_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID LVALt hD,g, @?"g,gHg"ggg <,g g:gbgggg g@ghgg,gg0gXggggg0gXgg,ggggggggggg,g g:gbgggg g@ghgg  d  2         d   Call.CallIDCall)Call.HelpDeskOperator#Call.CallerSurname%Call.CallerForenameCall.TimeOfCallCall.NINumberNINumber!Problem.ProblemID ProblemProblem.Problem%Problem.ProblemType%Problem.EquipmentIDProblem.NINumberNINumber(g   g gggv@,@gPg'P g gg+&g@P P g:gbg g g  g @g hg CallH g g8 gxggS@( g g ggg@NINumberreportqueryPg g gh ggp g 0gx g Xg g g g g g g g g g 0g g Xg g g ggg0gXggggg0gXgg g  g :g bg g  gNINumberCall g g g g :g g bg g g g g ggg0gXggg?g gP%@ghgro  g HNINumber Problem g`g ghg @gpg hgxg gggg0gXggg8gHgxgxgggggXggggggggg+Forms!PrintForm!CallIDg+Forms!PrintForm!OpNameHghg1Forms!PrintForm!ProblemIDxggg"ghgg xg21Forms!PrintForm!ProblemIDlg"*"ggggggg"g(gg Hg,+Forms!PrintForm!OpName,g"*"\ggggghgg"ggg g,+Forms!PrintForm!CallIDg"*"gggxgg(g g$gXg g8ghggggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggHggg-g@g gxg`Hgxg Hgxg Hgxg gxg gxg gg`Hgg Hgg gg gg gz g"gX,gg!g!ghPgg8gHgggggggg(gggz g,gg !LVALg g`ggggggg(g@g8gg dHg 2g gg(g`g g dgg@gT0ggggggggggg!ggHgggg(g`gggg@gxggCallXgpgggPrimaryKeyPersonnelCallCallNINumber CallID Problem g d g g g!g!g@!gX!gp!g!SpecialistProblemProblemTypeProblemNINumberProblemIDPrimaryKey#EquipmentIDProblemEquipmentIDCallProblem CallID xg!g!gg !g g!ggPrimaryKey "ggv &gp&ggv (g(g*gg$g$qg$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g$g8,g HgX,g,g (&gg!(g)g+gProblemg"gg"gg"g&gHg&g('g&g8'g\'gh'g'gl'g &g"!Problem.ProblemID 'g g'gX'gp'gH'g'g'gg"g'gCallPrimaryKeyg#gHg#g g#g(g'g(gX)g )gh)gg #g*g  *g(*g<*g"PrimaryKey(&gT*g )g|*gP*gX*gx)gPrimaryKey,*g*g8+g*g*g+g*g (gCall.CallID +g g<+gH+g+gL+g (g*)Call.HelpDeskOperator +g g+g*g*g*g+g+gP+g+g+g+g )g&gg$gg$gX,g,g,g,gX,g,g,g,gxgg LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Udj b U0E B;jS@CallOh(Bi~|0E B;jCallID DnN19p<@PrintFormTRO5ZS DnN19pCallID:QV~O7h0E B;jHelpDeskOperator,z E?&AsIJD DnN19pProblemID99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumbere_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  fPPersonnPPersonnel### PPersonnel### PPePPersonnel###PPersonnel### PPPersonnPPersonnPPersonnel##PPersonnel### PPPersonnel### PPPersonnel### PPPersonnPPersonnPPersonnel### PPersonnel### PPPersonnel### PPPersonnel### PPPersonnPPersonnPPersonnPPersonnel##PPersonnel### PPersonnel### PPPersonnel### PPPersonnel### PPPersonnel### PPPersonnel### PPPersonnel### PPPersonnel### PPPersonnel### PPPersonnel### PPPersonnel### PPPersonnel### PPPersonnel### PPersonnel.ForenPPersonnel###PPersonnPPersonnel### PPersonnel### PPePPersonnel###PPersonnel### PPPersonnPPersonnPPersonnel### PPersonnel.Forename1 PPersonnel.Forename1 gPPersonnel.Forename1 gPPersonnel.Forename1 PPersonnel.Forename1 gP OEquipmeOEquipmentID''' OEquipmentID.EquipmentID6 gO N N Specialist.SpecialSN Specialist.SpecialSkill6 gN Specialist.SpecialSkill6 gN  M ^@M ^@ 'M M ^@ 'MM ^@ 'M ^M ^@ 'M ^M ^@ 'M ^M ^@ 'M ^M ^@ 'M ^CurrentWoM ^@ 'M ^M ^@ 'M ^M ^@ 'M ^M ^@ 'M^  LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Udj b U0E B;jS@CallOh(Bi~|0E B;jCallID DnN19p<@PrintFormTRO5ZS DnN19pCallID:QV~O7h0E B;jHelpDeskOperator,z E?&AsIJD DnN19pProblemID99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall._Ko:^0E B;jNINumbere_YZ4FYH!nrvEH*1 1ProblemȖfs@= 3nrvEH*1 1ProblemTypeI:L ˀe~nrvEH*1 1EquipmentID=!aLˌdǢnrvEH*1 1NINumbern.UC[7›!nrvEH*1 1CallID  LVALMR2ColumnWidthColumnHiddenRecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLK0*Call.HelpDeskOperator    <       3$GiBY]Udj b U0E 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R\`R\R\ R\  R\pR\R\R\ d -Specialist.SpecialSkillSpecialistR\R\R\R\ R\Ve@R\R\2\ PR\.moSpecialistHR\ R\0R\R\@C~sq_cForm2-Problem~sq_cProblemTypeR\ pR\R\pR\ R\.Specialist R\R\pR\ R\R\R\$R\8R\@R\HR\PR\XR\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\hR\ R\R\v x R\` R\G0R\ R\@@ R\` R\ R\ R\pR\R\x  R\ R\@ R\ dx R\SpecialistHR\ R\ x R\ d@ R\ R\ R\ R\ R\ R\R\PR\| R\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\pR\R\} R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\R\ d R\ LVALhD{ l   ?lll(l l@lllll@lpllllllll0lXllll 2     2   Expr1000Personnel SurnameExpr1001Forename#Personnel.NINumber!Personnel.Surname#Personnel.ForenameXlPlll l>@l0ll.4 @l. l. ]l.$ l.Personnellll ll@I~sq_cForm1-CallLogging~sq_cCallerName0ll`l @lhl plpl lxl lll@lpllll.l.arl.Personnel ll ll llplll@ll l@ll l8lPlhlllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllplHl l Hl l l l`Hl l Hl l lz lhllh.0l l ll ll( ll` ll 2 l  l l 2( l ` l<lllll l l l( l` l lPersonnel 2HlXlpl lSurnamePrimaryKeyPersonnelIDForenamellv ll0l@l@ql@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@l@ll llll(lPersonnelHl(l Hl(l l(llllXl lhl 2l l l 2@ @ Hl@l Hl@l l@llxl0llhll    hll l LVALhDmW  ?mm mpm m m  .m~mmmnmmPmmm@m@m@m@m@m@m.m~mmmnm  d  2    9Form1-CallLogging.Call.CallIDCallMForm1-CallLogging.Call.HelpDeskOperatorGForm1-CallLogging.Call.CallerSurnameIForm1-CallLogging.Call.CallerForenameAForm1-CallLogging.Call.TimeOfCallmmXmm m>@mmD&2\mm8.(.m. ~m. m. m. nm.%Form1-CallLoggingmm mmCall( m m mmm@E~sq_cForm1-CallLogging~sq_cCallFormmmm Pmm mm mm @mmmPmmm@mmm .m. ~m. m. m. nm. Callm $m m tm m m m m m dm mmPmmm@m.m. ~m. m. m. nm. Call .m` m ~mh m mp m mx m nm mmPmmm@m m mm__Opname m mm@m m8mPmhmmm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mm mmmmmmm`Hmm Hmm Hmm mm mz  mm0m.mm mmm0mmhmmm mm dm 20m hmm<mmmmmmm0mhmmmCallmmmmPrimaryKeyPersonnelCallCallNINumber CallIDmmv mm 0 mmqmmmmmmmmmmmmmmmmmmmmmmmmmmmmm0m mPmmmCallmpmHmpm mpmm0m(mm`mmmmmm  m[__Opname] m (m HelpDeskOperator\mmmmmhmmpmXmm`mmmmmPmxmmmmmm LVAL MR2RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOMR2 GUIDNameMap DQOy Kr   Uz3pDŦ ,#@LoginForm3ĝ?AJcǀz3pDŦ OpName=B|&ƀAl/{@3EquipmentIDQΞ+Dݦ?]R=B|&ƀAlEquipmentID wKM85@3SpecialistP?cDS; wKM85SpecialSkillCsJd3g@CurrentWorkP?cDS;CsJd3SpecialSkillDQOy Kr л@Form2-Problem=p ]FXLc{7DQOy Kr ProblemTypekU;3EjYIh@3SolutionspEo?H@bNCsJd3NameC92}MH&.;CsJd3CountOfNINumber;V(VCBleK_kU;3EjYICountOfSolutionSc@cuCsJd3NINumber=!aLˌdǢkU;3EjYININumberMR2RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOL  <      kU;3EjYIj b UnrvEH*1 1@w`ProblemLdLv^()z@w`Solution=!aLˌdǢnrvEH*1 1NINumbertBI}LdLv^(SolutionܚLV'nrvEH*1 1ProblemIDȺFZ -LdLv^(ProblemIDB$CountOfSolution ;V(VCBleK_MR2RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHidden{        CsJd3   U/wJH׹>@w`PersonnelnrvEH*MR2RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOL  <      kU;3EjYIj b UnrvEH*1 1@w`ProblemLdLv^()z@w`Solution=!aLˌdǢnrvEH*1 1NINumbertBI}LdLv^(SolutionܚLV'nrvEH*1 1ProblemIDȺFZ -LdLv^(ProblemIDB$CountOfSolution ;V(VCBleK_ LVALMR2RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOL  <      kU;3EjYIj b UnrvEH*1 1@HXhProblemLdLv^()z@HXhSolution=!aLˌdǢnrvEH*1 1NINumbertBI}LdLv^(SolutionܚLV'nrvEH*1 1ProblemIDȺFZ -LdLv^(ProblemIDB$CountOfSolution ;V(VCBleK_MR2RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLColumnWidthColumnHidden{        CsJd3   U/wJH׹>@HXhPersonnelnrvEH*MR2RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOL  <      kU;3EjYIj b UnrvEH*1 1@HXhProblemLdLv^()z@HXhSolution=!aLˌdǢnrvEH*1 1NINumbertBI}LdLv^(SolutionܚLV'nrvEH*1 1ProblemIDȺFZ -LdLv^(ProblemIDB$CountOfSolution ;V(VCBleK_MR2 GUIDNameMap DQOy Kr   Uz3pDŦ ,#@LoginForm3ĝ?AJcǀz3pDŦ OpName=B|&ƀAl/{@e\رEquipmentIDQΞ+Dݦ?]R=B|&ƀAlEquipmentID wKM85@e\رSpecialistP?cDS; wKM85SpecialSkillCsJd3g@CurrentWorkP?cDS;CsJd3SpecialSkillDQOy Kr ie@Form2-Problem=p ]FXLc{7DQOy Kr ProblemTypekU;3EjYIh@e\رSolutionspEo?H@bNCsJd3NameC92}MH&.;CsJd3CountOfNINumber;V(VCBleK_kU;3EjYICountOfSolutionSc@cuCsJd3NINumber=!aLˌdǢkU;3EjYININumber LVAL MR2 GUIDNameMap p@8MJ˻  Uz3pDŦ ,#@LoginForm3ĝ?AJcǀz3pDŦ OpNameQTD/]p@8MJ˻CallerName mpfA:E<p@8MJ˻CallFormIO!9~Ec>@0CallForm0E B;j@p<CallOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall/wJH׹>@p|Personnel=)cWGaz/wJH׹>Surname6SHٽV/wJH׹>Forename8RtKԮb/wJH׹>NINumberMR2 GUIDNameMap p@8MJ˻  Uz3pDŦ ,#@LoginForm3ĝ?AJcǀz3pDŦ OpNameQTD/]p@8MJ˻CallerName mpfA:E<p@8MJ˻CallFormIO!9~Ec>@0CallForm0E B;j@p<CallOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall/wJH׹>@p|Personnel=)cWGaz/wJH׹>Surname6SHٽV/wJH׹>Forename8RtKԮb/wJH׹>NINumberMR2RecordLocksODBCTimeoutMaxRecordsRecordsetType FilterOrderByOrderByOnOrientationNameMapDefaultViewGUIDDOLMR2 GUIDNameMap p@8MJ˻  Uz3pDŦ ,#@LoginForm3ĝ?AJcǀz3pDŦ OpNameQTD/]p@8MJ˻CallerName mpfA:E<p@8MJ˻CallFormIO!9~Ec>@0CallForm0E B;j@p<CallOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCallMR2 GUIDNameMap p@8MJ˻  Uz3pDŦ ,#@LoginForm3ĝ?AJcǀz3pDŦ OpNameQTD/]p@8MJ˻CallerName mpfA:E<p@8MJ˻CallFormIO!9~Ec>@0CallForm0E B;j@p<CallOh(Bi~|0E B;jCallID:QV~O7h0E B;jHelpDeskOperator99GC 0E B;jCallerSurnameG[ɾMxoK0E B;jCallerForenamemhO ظR0E B;jTimeOfCall/wJH׹>@p|Personnel=)cWGaz/wJH׹>Surname6SHٽV/wJH׹>Forename8RtKԮb/wJH׹>NINumber vccccccccccccccccccccccccccccccccccccccccccccccccccccccccccPγ<)))))))))))))))) ͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌͌y  e R ? 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" x]@ !' $xYou must enter a name in order to access the system, if your name does not exist please contact the system administratorA@44OpName B@ Dd(Form1-CallLogging $ B@" B@&koX B@B 0"2"(oTime B@6B@ B@8xfINSERT INTO Call ( HelpDeskOperator, CallerSurname, CallerForename, TimeofCall, NINumber ) SELECT [Forms]![Form1-Calllogging]![OpName] AS Expr1, Personnel.Surname, Personnel.Forename, [Forms]![Form1-Calllogging]![Time] AS Expr2, [Forms]![Form1-Calllogging]![NINumber] AS Expr3 FROM Personnel WHERE Personnel.NINumber = [Forms]![Form1-Calllogging]![NINumber];': : B@<CallForm B@6 B@8oA@*oCallID B@ oXworkedby B@6op J(oPHAttribute VB_Name = "Form_ 2-Problem" Bas0{9C688987-E495-4F59-BD94-9DFB66899ACF} |GlobalSpacI False dCr0eata~Tru Predec$laId"Ex0pose_TemplateDerivCust0omizD$Option Com2p@ DT  P&* Sub Login_Click() Dim As VariantA Let = Op.Valx If Is Null( ) Then MsgBox ("You mQ enter a n@in ordto access the system, if yourdoes not exist plewcontact @ adminr ator"3oCmd.GoToCq@ rol#/AEBtDOpenÖ1-CallFQGg",@(N@alHB Maxi@\|End IfHA@T XoffHXICl} As!l`f!&VsU neA*RequerBy@;TimeGBSetWarnings ĉsql@"INSERT INTO A ( HelpDeskFT,erSurp0eofA, NINumbw) SE@LECT [;]~!X>X>] AS r1, Personnel. 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